Publicly Available Disclosure Statement

This document sets out important information that Finsure New Zealand Limited is required to make publicly available in accordance with the Financial Markets Conduct Regulations 2014.

Licensing Information

Finsure New Zealand Limited (FSP1005389, trading as Finsure NZ) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

We have Authorised Bodies and/or Financial Advisers to provide financial advice under our license. To view the list of these companies, click here (or you can search by “Finsure New Zealand Limited” or “FSP1005389” in the Financial Service Providers Register (FSPR) under the ‘Financial Services’ tab).

Nature and scope of advice

We only provide financial advice in relation to mortgages and personal loans provided by:

Fees and Expenses

Finsure NZ does not provide financial advice directly to clients, so we do not charge fees and expenses to clients.

The Authorised Bodies and/or Financial Advisors may charge a fee for the financial advice that is provided to you.

If a fee is charged to you, it will depend on the nature and scope of the advice or service provided to you by your Financial Adviser. Your Financial Adviser will disclose to you any fees before they proceed and explain how and when they are payable. This information will be set out in their Disclosure Statements.

Conflicts of Interest and Commissions

The Authorised Bodies and/or  Financial Advisers are usually remunerated by commissions or fees paid by the product providers if a product is acquired following that financial advice. That commission payment may include an upfront payment, together with an ongoing renewal or trail payment.

More information about those commissions and any other incentives they may receive will be set out in their Disclosure Statements.

To ensure Advisers prioritise our clients’ interests:

• They follow an advice process that ensures their recommendations are made appropriately, based on the clients’ goals and circumstances.
• All our advisers undergo annual training about how to manage conflicts of interest.
• We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
• We conduct regular assurance in relation to the advice provided by a Financial Adviser which assesses, among other matters, how conflicts of interest have been managed.

Complaints and Dispute Resolution

If you have a complaint or concern about the financial advice or the service you have received from an Authorised Body and/or a Financial Adviser please tell us as soon as possible.

Phone: 0800 FINSURE (0800 346 787)
Email: complaints@finsure.co.nz
Write: 2nd Floor / 9 Huron Street, Takapuna Auckland 0622

When we receive a complaint:

• We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
• If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
• We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Limited.  Financial Services Complaints Limited provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction.

To contact Financial Services Complaints Limited

Phone: 0800 347 257
Email: complaints@fscl.org.nz
Address: PO Box 5967, Wellington 6140
Website: Complaint Form | Financial Services Complaints Ltd

Information about an Authorised Body’s internal complaints service and their dispute resolution scheme can be found in their Disclosure statements.

Our Duties

Finsure NZ and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests.
• exercise care, diligence, and skill.
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services.
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services

 Last Updated: June 2025